Frequently asked questions

Chrome or Edge on a desktop or laptop. Other browsers may not support screen capture; Rad2Share tells you when yours does not. On a phone or tablet you can open your cases and shared links, but you cannot record.

No. Rad2Share runs in your browser, so nothing is installed on your workstation.

Yes. Rad2Share records a region of your screen, so it works with any viewer you can put on screen. It does not connect to your PACS.

No. The frames are compressed JPEG images, made for teaching and case discussion. They are not a diagnostic archive.

• Use Chrome or Edge.
• Allow the browser to share your screen when it asks, and pick the window that shows your PACS viewer.
• On a Mac, the browser needs permission under System Settings, Privacy & Security, Screen Recording. Restart the browser after you change it.
• On a hospital workstation, screen sharing can be blocked by policy. Your local IT helpdesk can tell you.

Most browsers record the pointer. Keep it outside the blue frame while you scroll, then record the series again.

Scroll at a steady pace, and wait until the series has finished loading in your PACS before you start. Check the result in the review screen: delete frames you do not want, or record the series again.

Delete that recording. Hide the overlays in your PACS or draw a tighter region, and record again. Do not save or share a recording that shows patient data.

In your browser, on the computer you recorded them on. Nothing is uploaded unless you choose Save to cloud or Share. Local recordings expire 30 days after capture and are removed when Rad2Share is next opened in that browser, even before you sign in. Export or save to cloud anything you want to keep. This does not change cloud-case retention or downloaded PowerPoint files.

Not while they are only in your browser: they never reach our servers. A case you save to the cloud or share is stored on the Rad2Share server, so that you can open it again or send a link. The privacy statement has the details.

Recordings belong to your account in that browser. Sign out when you leave a shared workstation. You are also signed out automatically after 20 minutes without activity.

The capture workspace is a working area, not an archive. There is no copy on our servers unless you saved the case to the cloud.

• Recordings are only on the computer and in the browser you made them with.
• Clearing your browser data removes them.
• Local recordings expire after 30 days and are removed the next time Rad2Share opens.
• After you sign in again, Rad2Share asks whether to restore your earlier recordings or start fresh.

It uploads the case to your account, so you can open it under My cases on another computer. You can have the case deleted automatically after 14 days.

Share uploads the case and creates a public, read-only link. Anyone with the link can view the case. You choose how long the link works: 3 days, 14 days, or until you revoke it. Before the link is created, you confirm that the case may be shared with the patient's permission.

Open My cases. Cases with an active link are marked Public. Click that status to see the links for the case and revoke the one you want to stop. A revoked link no longer works.

A long series takes a moment to generate. If it fails, reload the page and try again, or export only the current series. You can also export the frames as JPG.

Check your spam folder first. Still nothing after a few minutes? Use Resend Email on the screen that asked you to check your email.

There were too many sign-in attempts in a short time, for your email address or from your network. Wait 15 minutes and try again.

Use forgot password to get a reset link by email.

Sign in, open your profile, and choose Delete account. This also removes only your recordings stored in the browser you are using; other users' recordings are kept. Export anything you want to keep first. Recordings in another browser or on another computer cannot be removed remotely. They expire 30 days after capture and are removed when Rad2Share is next opened there, or you can clear them yourself in that browser. The privacy statement lists how long account data is kept.